Job Details

IT Production Support Analyst
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Position Number: 5364275
Location: Albany, NY
Position Type: Computer and Information Technology

IT Production Support Analyst

Category: Information Technology
Department: Information Technology Services
Locations: Albany, NY
Posted: Jun 27, 2024
Closes: Open Until Filled
Type: Exempt
Position ID: 178172

About The Research Foundation for SUNY:
The Research Foundation for The State University of New York (RF) is the largest comprehensive university-connected research foundation in the country.

Our mission is to provide talent, services, and technology that empower SUNY to research, innovate, and transfer discoveries that transform the world's knowledge economy.

Our vision is to make SUNY the best place for faculty, students, and staff to research, innovate and solve the world's most pressing problems.

The RF serves SUNY by providing essential administrative services that enable faculty to focus their efforts on educating students and performing life-changing research across a wide range of disciplines including Artificial Intelligence, Clean Energy, Biotechnology, Longevity, Substance Addiction, Nextgen Quantum Computing, Environmental Health, and Resiliency. We work with the academic and business leadership of SUNY campuses to facilitate research and discovery by administering sponsored projects and delivering intellectual property and technology transfer services that fuel innovation and move ideas and inventions to the marketplace.

The RF is committed to diversity, inclusion, and a working environment that enhances productivity creates personal and professional opportunities, unleashes everyone's full potential, and fuels innovation. We hold the organization and each other to the highest standards of integrity, accountability, and ethical behavior.

Visit www.rfsuny.org and connect with us on Facebook, Twitter, and LinkedIn. Learn about SUNY at www.suny.edu.

Job Description:
FUNCTION & SCOPE:

Reporting to the Director of ITS Operations, the IT Production Support Analyst is responsible for delivering on daily production activities (financial and healthcare related data transactions) and the creation and implementation of the nightly schedule for the Research Foundations night operators.

The incumbent in this role will be responsible for data transactions that directly impact payroll, healthcare benefits, and accounts payable systems for all Research Foundation (RF) employees and vendors. Attention to detail, excellent organizational skills, and time management are critical success factors for this position.

DUTIES AND RESPONSIBILITIES:

Production Support

Create and maintain the RF's nightly Oracle Production Schedule.
Provide the prepared nightly schedule for execution to the Oracle Production Operator staff for execution.
Provide regular updates to the Oracle Production Operations to account for holidays and other events that may impact the execution of the nightly schedule.
Perform daily reviews of the completed nightly schedule to ensure accuracy and completeness.
Maintain a repository of all nightly schedules for audit-related reviews.
Assist in the troubleshooting and resolution of issues that were encountered with the performance of the nightly schedule.
Perform daily, weekly, and bi-weekly financial, healthcare, and vendor transactional data transfers. Verify the successful transfer of data, including:
- Direct Deposit Data
- Healthcare Benefits Data
- Credit Card Vendor Data
- Learning & Development System Data
- Payroll Data
- Retiree Benefits Data
- Medicare Data
- PCS Award Data
Perform ad-hoc data transactions, including:
- Payroll Reversals
- Legacy Retirement Additions
- Virgin Pulse File Transfers
Assist in troubleshooting and resolving data transfer issues.
Support and facilitate production activities, including:
- Bulk Imports
- Oracle Organizational Changes
- Purchasing and Accounts Receivable Signature Processing
- Ensuring all documents are up to date and 100% accurate.
Perform vendor check printing.
Evaluate and recommend continuous process improvements for production operation activities, including automation.
Provide training to employees and assist with expert knowledge on various IT software such as Webmail, MS Teams, etc.
Ensure effective communication with end users, including campus staff, ITS, and central office departments.
Performs other duties as assigned by leadership.

Requirements:
EDUCATION/EXPERIENCE: EDUCATION/EXPERIENCE:

Associate's degree in an appropriate field is highly desirable. Experience may be substituted for degree requirements.
One (1) to three (3) years in a general business environment scheduling processes.
Familiar with business applications, including Oracle and Oracle Business Intelligence.
Strong organizational skills: proven ability to manage time and priorities, ability to manage schedules and tasks with an attention to detail.
Strong oral and written communication skills; demonstrated ability to communicate effectively with stakeholders.
Have a strong desire for service excellence, professional conduct, and continuous improvement.
Possess strong interpersonal skills and the ability to build solid relations.
Motivated and enthusiastic team player driven to provide superior service.
Proficiency with Microsoft Office 365 Suite of tools and applications.
Familiarity with the ITIL framework for superior service delivery.

Compensation for this position: The compensation for this role is between $58,000 to $62,000. The pay will depend on a variety of factors that may include but are not limited to experience, education, training, and certifications.

Additional Information:
As an Equal Opportunity / Affirmative Action Employer, The Research Foundation for SUNY will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex, pregnancy-related conditions, reproductive health decisions, childbirth or related medical conditions, sexual orientation, gender identity or expression, transgender status, age, national origin or ancestry, marital status, familial status, citizenship, physical and mental disability, prior arrest or conviction record, genetic characteristics/genetic information, predisposition or carrier status, domestic violence victim status, military status or service, veteran status, or any other characteristics protected under federal, state or local law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Review of applications will begin immediately and continue until the position is filled.

The Research Foundation for the State University of New York is not an agency or instrumentality of the State of New York. Employees of the Research Foundation for the State University of New York are not state employees, do not participate in any state retirement system, and do not receive state fringe benefits. The Research Foundation for the State University of New York operates under a contract with The State University of New York and receives no directly appropriated state funding

Application Instructions:
Applicants interested in applying MUST submit the following documents:

1. Resume/Cv
2. Cover Letter

After submitting your resume/CV, the subsequent pages enable you to upload your cover letter and additional documents.

Returning Applicants - Login to your RF SUNY Careers Account to review your application.

To apply, visit https://rfsuny.interviewexchange.com/jobofferdetails.jsp;jsessionid=BD4B4D6B80F6CCF4301A7917DB1C35AE?JOBID=178172