Job Details

Office Assistant
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Position Number: 5726981
Location: Augusta, GA
Position Type: Health and Medical Services

Office Assistant

Job ID: 278048
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:

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About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location

Augusta University -

Our Health Sciences Campus:

1120 15th Street, Augusta, GA 30912

Our Summerville Campus:

2500 Walton Way, Augusta, GA 30904

College/Department Information

The Dental College of Georgia at Augusta University, we provide dental education to the next generation of professionals by offering hands-on education through innovative research, patient care, and service. Join other dental providers to improve the oral health of Georgia and beyond. The DCG was founded to provide the people of Georgia with quality dental care by educating students in dentistry. As a patient, you have the option to receive treatment in one of our three different practice models consisting of student clinics, resident care, or in the faculty practice. All dental treatments can be completed by the specialists in our facility. We also serve patients in more than 20 clinics across Georgia.

Job Summary

Primarily responsible for assisting patients and visitors by providing way finding and information services in person and/or by phone. This position also entails the validation of parking for visitors and non-appointed patients. This position requires excellent. interpersonal and communicative skills to include but not be limited to, good diction, neat personal appearance, and excellent service mentality. Assist the Dean's Office with communication and event coordination.

Responsibilities

The duties include, but are not limited to:

PROOFREADING: Proofread communications for production, such as press releases, magazines stories, emails, newsletters, etc. Converse with patients and employees to gather feedback on experiences. Take note of complaints. Track inquiries for directions, etc., to help us determine where patient communications can be improved. Day, time, clinic. Compile monthly report of patient feedback. Complete AU website editor training in order to serve as backup editor on the DCG web pages. Responsible for updating the EBBs upon request. Responsible for updating lobby signage upon request. Manage National Grateful Patient Day campaign, including EBBs, newsletter blurbs, and social media posts. Responsible for drafting communications for events, including EBB designs, email verbiage, newsletter blurbs, and lobby signage. Assistance with scheduling AU services for these events, such as moving services, cleaning services, and AV support. Assist tracking attendance and feedback. Assist as needed with event setup, such as Alumni Weekend. Responsible for organizing different lobby events.

MAIL: Receive mail/packages/deliveries and/or direct accordingly. Assist with the implementation of lobby installations, such as holiday decor. Ensure that appropriate personnel (i.e. DCG Dean's Office, DCG Building Manager, AU Facilities, AU Environmental Services, AU Police) are aware of activities, people, events, equipment, health and safety concerns, and/or any issues which may adversely impact the DCG or may need to be addressed via daily summary email. Maintain safety and security of the lobby halls by monitoring entrances and exits and reporting odd or suspicious behavior to DCG Dean's Office, appropriate department, building manager and/or AU Police. Keep lobby in nice visible order, no non-AU marketing materials, no trash, keep seating areas organized.

BACKUP: Provide backup administrative support for the Dean's Office. Parking Validations for visitors and non-appointed patients.

GREET: Greet and assist persons entering the College for wayfinding and general information. Demonstrates dignity and respect for patient and family for patient and family knowledge, values, beliefs, and cultural background in the planning and delivery of care. Provides information sharing, ensuring patients and families receive timely, complete, and accurate information in order to effectively participate in care and decision-making. Encourages patient and family participation in care and decision-making at the level they choose. Promotes collaboration with patients and families in policy and program development, implementation, and evaluation in health care facility design, professional education, and delivery of care. Assist and direct phone inquiries by providing pertinent information or transferring to an appropriate source.

OTHER DUTIES: Perform all other job-related duties as assigned.

Required Qualifications

High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization. Customer service experience.

Preferred Qualifications

Preferred Educational Qualifications
Basic knowledge of computer programs in creating Word documents, spreadsheets, and/or other documents as needed.

Preferred Experience
Two years or more of college with years of concierge or customer service experience.

Knowledge, Skills, & Abilities

KNOWLEDGE
Must have basic computer skills in order to navigate the AxiUm system as well as email and phone systems.

SKILLS
Excellent verbal and communicative skills are required for both speaking to people in person or on the phone, or by communication through email. Hearing, seeing, manual dexterity for keyboard input of data, and memory for detail are required skills for this position.

ABILITIES
Must be able to stand for extended periods of time while performing duties during peak times. Ability to learn the layout of the DCG in order to give precise directions and information to patients, staff, providers, and visitors.

Shift/Salary/Benefits

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

https://www.augusta.edu/hr/jobs/

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=278048&PostingSeq=1