Job Details

SFA Advisor II - Student Services
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Position Number: 5923243
Location: Lubbock, TX
Position Type: Student Affairs and Services

SFA Advisor II - Student Services
Lubbock
39275BR
Student Financial Aid

Position Description
As a Student Financial Aid Advisor, you will play a vital role in assisting students and their families in navigating the complex landscape of financial aid and funding options for higher education. Your primary responsibility will be to provide comprehensive guidance, support, and resources to help students achieve their educational goals without being burdened by excessive financial stress. You will serve as a knowledgeable and empathetic resource, addressing inquiries, offering personalized advice, and ensuring that students are well-informed about the various financial aid programs available to them. You will also be responsible for helping to manage a student services program (study abroad, military programs, outreach, athletics for example)

Major/Essential Functions

Provide knowledgeable and professional guidance to students, parents, high school counselors and other entities while attending in-office meetings, front counter shifts, special events, orientation/presentations and answering general financial aid emails.
Adhere to University policy, federal and state regulations, to include FERPA.
Perform routine oversight of student awards and adjust financial aid awards as needed.
Utilize Banner and Cognos reports (ex. overawards, repeat coursework, etc.) to adjust student financial aid awards. Inform supervisor of outstanding issues or escalations.
Represent the Student Financial Aid and Scholarships office by interacting with students, parents, high school counselors, and other entities at local and university events.
Utilize systems (i.e. Salesforce, Dynamic Forms, STS, Federal systems etc.) to track advising appointments, emails and inform supervisor of outstanding issues.
Advisors will oversee students based on the alpha split, student classification or other methodology; as determined by the leadership team.
Provide direct supervision to immediate reports. Serve as backup for direct reports, assist with escalations and provide input to the Assistant Director of Student Services.
Assist in serving the goals and objectives of SFAS and the university.

Required Qualifications
Bachelor's degree plus two years related experience or a combination of education and progressively responsible related experience to equal six years.

Preferred Qualifications

Working knowledge of higher education
Intermediate knowledge of Microsoft Office software
Knowledge of Banner Financial Aid management system
Attention to detail and ability to streamline processes
Ability to prioritize tasks
Master's degree
Experience with university-level counseling/advising

Minimum Hire Rate
18.48

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.