Job Details

MVS Site Representative
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Position Number: 6025751
Location: Augusta, GA
Position Type: Admissions/Enrollment

MVS Site Representative

Job ID: 282021
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:

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About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location

Augusta University-

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information

The Augusta University community honors the service of our military men and women and is grateful for the sacrifices that they and their families make to protect the freedoms and security that we enjoy. To active-duty service members, veterans, dependents, and those who would like to become officers in the U. S. Army, AU provides an affordable, quality education with the resources to help you succeed.

Job Summary

The individual for this position will play a supportive role for Augusta University at the Fort Eisenhower Education Service Center, representing the University at various functions and presentations. They will serve as a processing and customer service representative between Augusta University and Fort Eisenhower. They will provide exceptional customer service to new students and families seeking to attend Augusta University.

This position will manage TA contracts for all 4 military branches within the Banner system. This Site Representative will serve as POC with Fort Eisenhower ESOs to ensure compliance with utilization of Department of Defense tuition assistance for all branches. The position will maintain accuracy of all military educational portals by processing approved vouchers, invoicing, uploading grades, and updating term dates. The position will certify military students within assigned VA educational benefits.

The position will serve as a resource to students, command, military personnel, staff, and all families regarding AU educational programs at Fort Eisenhower, on main campus, and online offerings. The Site Representative will provide support for admissions and academic advising. The position will provide academic support for students in various AU programs. Be knowledgeable and compliant with state and federal regulations regarding utilization and certification of DoD and VA educational benefits, certification of benefits, and state and federal student aid eligibility.

The position will market Augusta University programs as outlined by the MOA at various locations on the Fort Eisenhower Installation. This position, in the absence of the site coordinator, complete duties such as upload catalog/courses, represent AU in a marketing environment and perform all other related duties as assigned.

Responsibilities

The duties include, but are not limited to:

CUSTOMER SERVICE: Assist service members and their dependents with all enrollment service functions such as recruitment, admissions, financial aid and information regarding degree offerings.

EDUCATION/DATA REPORTING: Certification of educational benefits for veterans and maintain educational enrollment information in the various branches of service portals for active-duty military and maintaining compliance of Department of Defense and Veteran Administration regulations. Provide educational advisory services to students at Fort Eisenhower.

REGULATION/GUIDELINES: Adhering to state and federal regulations and guidelines, which ensure compliance. Be knowledgeable and compliant with state and federal regulations admissions, certification of benefits, and federal student aid eligibility. Be knowledgeable and compliant with HR rules and regulations for management of personnel

OTHER DUTIES: Will be the backup at Fort Eisenhower for the MVS Site Coordinator and may be required to fulfill other functions at the request of the MVS Site Coordinator or the Director of Military & Veteran Services. Perform all other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university with one year of related experience; OR Associate's degree from an accredited college or university with three years of related experience.

Preferred Qualifications

Military service and/or experience dealing with military personnel
Proven relationship building a plus

Knowledge, Skills, & Abilities

KNOWLEDGE

Proficient in Microsoft Office and other computer software/databases

Knowledge of military enrollment services provided for active-duty personnel, veterans and their dependents

Proven ability to understand and implement complex policies and procedures

Two or Three years in a customer service-related position in higher education

Working knowledge of military enrollment services provided for active-duty personnel, veterans, and their dependents which facilitates, connecting students with subject matter experts in veteran educational benefits, admission, financial aid, registration, student records, career services, and/or academic advising

SKILLS

Excellent interpersonal, written and verbal communication skills.

Detail-oriented with strong organizational skills, prioritization, and customer service skills.

Attention to detail

A strong commitment to on-going improvement

ABILITIES

Ability to function and apply professional judgement with minimal supervision while participating in office operations as part of an effective and efficient team

Ability to change tasks quickly and effectively during periods of high-volume activity

Ability to maintain confidentiality.

Shift/Salary/Benefits

Shift: Days/M-F

Pay Grade: B6

Salary: $18.85/hourly - $21.59/hourly

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

https://www.augusta.edu/hr/jobs/ Search Job ID 282021

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=282021&PostingSeq=1