Job Details

Client Service Representative

Main Campus - Boston, MA
R06318

Located in Boston's historic Fenway area, Simmons has a strong tradition of empowering women and challenging traditional gender roles. Simmons University was one of the first higher education institutions to prepare women to become leaders and has evolved to become a university offering a women's undergraduate program and graduate programs open to all.

You're joining our community at an especially exciting time as one of our strategic goals is to become the most inclusive campus in New England. You'll find that people who work here are truly committed to our mission of preparing students to become champions of social justice and leaders in their professions and their communities. This commitment and pride make for a dynamic workplace.

Job Summary
Simmons University is looking for a Client Service Representative to join our Student Financial Services (SFS) team at Simmons University. Reporting to the Bursar, the Client Service Representative serves as the first point of contact for students, parents, faculty and staff seeking to engage with the Office. As an advocate and advisor, the Client Service Representative will assist and support students with their rights and responsibilities regarding their financial obligations to the University.

Responsibilities:

• Provide exceptional customer service to students and parents regarding the details of the student account and financial aid by communicating in person, via phone, email, fax or mail;
• Track confidential documents, route inbound telephone calls, monitor email inquiries;
• Act as a liaison between Student Financial Services staff and students/parents, assisting with general inquiries;
• Use professional discretion when escalating more complicated issues to the appropriate Student Financial Services staff member when necessary;
• Support the operational workflow of Student Financial Services by efficiently tracking and filing confidential financial aid and student account documents received via mail, email and fax;
• Perform weekly batch communication processes including the generation of missing information letters and emails, financial aid application pull lists and financial aid award letter printing;
• Ensure that the information contained in Student Financial Services' communications is accurate and delivered in a timely manner;
• Order office supplies for the Student Financial Services staff as needed and ensures that sufficient inventory is available for large scale mailings that occur regularly throughout the year;
• Serve as the liaison between SFS and the Copy/ Mail Center to ensure that office handouts/forms, envelopes, letterhead, business cards, etc. are ordered as needed and that orders are completed as on time, as requested;
• Provide administrative support to SFS staff;
• Perform related responsibilities as required.

Qualifications:

• Bachelor's degree or equivalent professional experience;
• A minimum of 2 years of work experience;
• Excellent communication and interpersonal skills, written and verbal;
• Ability to work in a fast-paced environment;
• Strong time management and prioritization skills;
• Exceptional attention to detail;
• Previous customer service experience preferred.

Required Application Materials:

• Resume
• Cover Letter

Salary Grade
H03

Instructions to Applicants: Please upload all applicable application materials (e.g. resume/cv, cover letter, writing sample, teaching philosophy, etc.) in the "Resume/CV" box on page 2 ("My Experience") of this application. Documents can be uploaded individually or as a combined document (e.g. PDF).

Simmons University is committed to inclusive excellence in all aspects of an individual's community experience. As a university committed to diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices-at all levels, for all positions-ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.


To apply, visit https://simmons.wd1.myworkdayjobs.com/en-US/Simmons-Careers/job/Main-Campus---Boston-MA/Client-Service-Representative_R06318

Located in Bostons historic Fenway area, Simmons College is a small, private, non-sectarian College which has educated students for enriching careers and purposeful lives since 1899. Working at Simmons means joining a collaborative, diverse and mission-driven community of educators and professionals.

We prepare students to be leaders for themselves, their communities and the world. Our faculty and staff members lead by example - sharing a commitment to excellence and putting the students first.