Job Details

Senior Technical Analyst
Go to our website »

Position Number: 5663496
Location: Santa Clara, CA
Position Type: Multicultural Affairs and Affirmative Action

Senior Technical Analyst

Position Title:
Senior Technical Analyst

Position Type:
Regular

Hiring Range:

$29.38 - $33.77 per hour; commensurate with experience

Pay Frequency:
HourlyPOSITION PURPOSE

The primary responsibility of this position is to have working knowledge and expertise regarding a variety of software packages used in the Office of the Registrar. This position is solely responsible for maintaining classroom and inventory records, designing classroom and usage reports, and analyzing classroom usage. This position will provide training to administrative staff on how to use Ad Astra when looking for space availability of classrooms. This position will also provide technical support in the Office of the Registrar (OOTR), and assist with the assessment of system and software upgrades.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Classroom Scheduling and Management (50%)

Evaluates proposed schedule from the three undergraduate programs to determine if scheduling guidelines have been followed
Works directly with academic deans regarding scheduling guidelines and managing day/time changes to ensure compliance of scheduling guidelines
Develops positive and cooperative relationships with academic deans, department chairs, faculty, and administrative staff
Meets established production deadlines
Coordinates with the Office of Accessible Education regarding various student needs that must be accommodated
Manages faculty ADA accommodations
Works directly with staff within OOTR ensuring that day/time changes are logged correctly in Workday
Uses AdAstra Optimizer and Sandbox to schedule sections into classrooms
Oversees classroom changes
Assesses classrooms quarterly to ensure resources are available when classes are taught
Coordinates work orders through facilities for classrooms that have broken features
Recommends initiatives and implements changes to improve quality of classrooms
Troubleshoot issues with IT

2. Final Exam Scheduling (25%)

Schedules graduate and undergraduate classes that have finals into classrooms
Maximizes on classroom usage to meet undergraduate final exam schedule approved exam times
Notifies graduate records' staff and administrative staff regarding final assignments

3. AdAstra Support (5%)

Works with Business Analyst in IT and AdAstra regarding AdAstra failures
Trains staff on how to properly use AdAstra when searching for available classroom space
Constant communication with Event Planning regarding space throughout campus

4. Veteran Certification Support (10%)

Participate in initial training for VA certification and ongoing training as needed
Assists with the certification including independent analysis of veterans and dependents, with priority on certification of those eligible in semester schools (Law and JST), to ensure compliance with all veteran regulations
Serve as backup to primary veteran certifier when that person is away from the office

5. Miscellaneous (10%)

Edits the OOTR's website using Terminal Four
Assists with the assessment of system and software upgrades
Participates with testing of patches for Workday and Ad Astra
Keeps on-going inventory of classroom supplies and replenishes when needed
Attend quarterly meetings with Office Managers/Senior Administrative Assistants
Teach new Office Managers/Senior Administrative Assistants on how to use internal systems

RECEIVES WORK DIRECTION FROM

Senior Associate Registrar

GENERAL GUIDELINES

Recommends initiatives and implements changes to improve quality and services
Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices
Maintains contact with staff, faculty, students, and vendors, and solicits feedback for improved services
Maximizes productivity through use of appropriate tools; planned training and performance initiatives
Researches and develops resources that create timely and efficient workflow
Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions
Prepares and submits reports as requested and required
Develops and implements guidelines to support the functions of the unit

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred. This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

Knowledge

Knowledge of a student information system
Ability to think analytically and apply logic to problem solving
Knowledge of Excel, other Microsoft software, and other databases
Experience updating websites

Education

Bachelor's degree required
Master's degree preferred
0- 3 years in an administration office in higher education or related field
Documented technical skill set using various databases

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

Considerable time is spent at a desk using a computer
May be required to travel to other buildings on the campus
May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations
May be required to occasionally travel to outside customers, vendors or suppliers.

WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

Typical office environment with windows
Offices with equipment noise and frequent interruptions.

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

COVID-19 Statement

The health and safety of the University community is a top priority. The University strongly recommends that all employees are fully vaccinated for COVID-19 as the vaccination and boosters are safe, effective tools that significantly minimize the chances of serious illness and hospitalization. Please contact Human Resources if you have any questions.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. Information about Title IX can be found at www.scu.edu/title-ix. Information about Section 504 and the ADA Coordinator can be found at https://www.scu.edu/oae/, (408) 554-4109, oae@scu.edu. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu.

To view the full job posting and apply for this position, go to https://wd1.myworkdaysite.com/en-US/recruiting/scu/scu/job/Santa-Clara-CA/Senior-Technical-Analyst_R4966