Job Details

Enrollment Assistant II
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Position Number: 5741960
Location: Fort Myers, FL
Position Type: Admissions/Enrollment

Enrollment Assistant II

Job Summary
The Enrollment Assistant II supports the Office of Records and Registration with routine enrollment processes and answering questions from prospective students, the university community and the general public.

FGCU is a member of the State University System of Florida and an Affirmative Action and Equal Employment Opportunity and Access Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability, sex, pregnancy, national origin, marital status, genetic predisposition, sexual orientation, gender identity/gender expression, veteran status, and any other protected class(es), as required by applicable state and federal law, as well as University regulations and policies.

Job Description

Typical duties may include but are not limited to:

Serves as a public contact for the department and answers inquiries by e-mail, mail, telephone, and in person.
Responds to routine and moderately complex questions or issues regarding policies, procedures, and processes and ensures compliance at the unit level (enrollment, registration, scheduling, certification, grades, etc.).
Prepares, reviews, and performs input of student documents and data.
Scans and indexes paper documents.
Maintains and updates lists, prepares mailings, and performs data entry.
Drafts documents, correspondence, spreadsheets, contracts and reports.
Creates or maintains unit filing systems or workflows.
May assist in arranging or supporting events.
May provide training and development services to increase workforce competence, employee engagement, or organizational capability.
May serve as a team leader, oversee the work of lower level personnel in assigned area.
May assist with degree verifications through the National Clearinghouse, phone, and email requests.

Other Duties:

Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

This position requires a high school diploma and two years of full-time experience directly related to the job functions.
Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, and Outlook).
Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:

Work experience in a higher education setting.
Experience with Ellucian Banner.

Knowledge, Skills & Abilities:

Knowledge of general office procedures.
Excellent interpersonal, verbal and written communication skills.
Strong organizational skills and an ability to prioritize and complete simultaneous projects within deadlines.
Skill in completing assignments accurately and with attention to detail.
Ability to operate office equipment including personal computer, copy machine, fax machine, and calculator.
Ability to operate personal computers with proficiency and learn new applications and systems.
Ability to work successfully as both a member of a team and independently with minimal supervision.
Ability to interact in a professional manner with a diverse group of staff, faculty, students, and the community in a service-oriented environment.
Ability to think critically and make clear, well-reasoned and timely decisions.
Ability to apply general rules to specific problems to produce answers that make sense.
Ability to adapt quickly to changing situations and environments.
Ability to add, subtract, multiply, or divide quickly and accurately.
Ability to understand and follow directions.
Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes an equitable environment.

Pay Grade 12

To apply, visit https://fgcu.wd5.myworkdayjobs.com/en-US/eaglejobs/job/Main-Campus/Enrollment-Assistant-II_R0005640?workerSubType=7606cd1535ba016f9151c43d68012214&workerSubType=7606cd1535ba01e56580c43d68012414&workerSubType=7606cd1535ba014f6fabc43d68012614