Job Details

Director, Student Success - West Region
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Position Number: 5921101
Location: Orlando, FL
Position Type: Student Affairs and Services

Director, Student Success - West Region

Position Number: SE1087.00000
Job Type: Staff
FT/PT: Full Time
Employee Class Description: P1-Staff exempt

General Position Description:
This position provides regional leadership for the Student Success Department. Collaborates with college leaders on the design, implementation, and evaluation of coaching outcomes, systems, and strategies. Subject matter expertise providing guidance and support to Student Success coaching aligned to department and college goals. Exercises discretion and independent judgment with respect to matters of significance daily.

Grade: 2035
Exemption Status: Exempt
Posting Number: S2928P
Primary Work Location:
If multiple locations, what are the other locations:
Proposed Work Schedule (please note hours subject to change based on business needs): Monday - Friday 8AM - 5PM with some evenings.Some weekends may be required.
Number of Vacancies: 1
Posting Start Date: 01/10/2025
Posting End Date: 1/27/2025
Open Until Filled: No
Temporary Position (Temp or Grant Funded Details): N/A.
Salary Range: $66,939 - $75,642

Essential Job Functions:

1. Provides leadership and expertise for the Student Success department within assigned region. Serves as the primary point of contact for staff and faculty in the region, providing guidance for student success initiatives.

2. Charged with working on the creation of tools to measure and assess department goals. Evaluates the effectiveness of information obtained and uses data to identify trends to support decision-making.

3. In collaboration with relevant college leaders, creates and implements the coaching curriculum, including holistic and proactive strategies to help increase student progression, retention, graduation, and transfer success.

4. Designs and implements academic coaching processes and procedures for Student Success Coaches, faculty, and staff. Collaborates with OIT and software solution partners to maintain and improve systems.

5. Assesses student engagement reports and surveys routinely to evaluate the effectiveness of strategies; identifies patterns and areas of concern to ensure students experience a supportive educational environment.

6. Manages assigned staff including conducting performance reviews and providing guidance and support to increase staff members professional development, job performance, and satisfaction. Trains staff on established procedures and communicates with staff to ensure implementation of initiatives.

7. Leads the design and facilitation of training sessions on the effective use of technologies and student engagement tools within their region. Ensures information provided is routinely updated, accurate and consistent.

8. Monitors advising grievances and/or challenges creating barriers to students college success. Resolve issues escalated by members of the team.

9. Provides direction and guidance for new student onboarding programs and activities.

10. Remains up to date on state and federal guidelines, college policies and emerging trends, related to advising, student access, and student success.

11. Performs other related duties as assigned.

Required Minimum Education:
Master's Degree from a regionally accredited institution, or any equivalent combination of related education, training, and/or experience which provides the required knowledge, skills, and abilities to perform the essential functions.

Required Field of Study:

Other Required Qualifications:
Two (2) years of experience in a supervisory or team lead capacity in academicadvising/student success coaching or related area.

Required License/Certification:

Preferred Education & Field of Study:
Student personnel, counseling and guidance, student services, higher educationadministration or related field.

Preferred Type of Experience:
Experience with staff development and evaluation.

Experience in higher education at a public institution and/or community college.

Preferred Licenses/Certification:

Knowledge, Skills, and Abilities:
Knowledge of two-year college programs, as well as university transfer requirements. Knowledge of strategies and methodologies related to academic coaching or advising, career advising and curriculum development. Skill in the use of personal computers and related office software, including Microsoft Word, Excel, and Power Point. Skill in effectively communicating, interpersonally, orally, in writing, and through group facilitation. Ability to organize work, prioritize effectively, and manage multiple projects simultaneously. Ability to research, analyze, and interpret information to make valid decisions, resolve problems, and strategically plan for future needs. Ability to lead, supervise, and develop assigned staff. Ability to prepare related reports, presentations, and training. Ability to work in a collaborative and team environment.

General Working Conditions:
This job operates in a professional office environment and throughout the College's worksites and grounds. Within the professional office environment, the employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. The noise level in the office work environment is usually quiet and occasionally moderate.While operating outside of the office environment, the employee may be exposed to elements including but not limited to wet/humid weather, extreme temperatures, dirt, dust, fumes, smoke, and unpleasant odors. The role may also involve hazards or physical risks, which require comprehending and following basic safety precautions and may require Personal Protection Equipment. The noise level in the work environment is usually moderate and occasionally loud.

Typical physical competencies include but are not limited to remaining stationary, moving, ascending/descending, positioning self, reaching, lifting/moving objects weighing between 5-100 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.

The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.

Job Specific Working Conditions:

Diversity Statement:

To apply, visit https://valenciacollege.peopleadmin.com/postings/37704