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PC Systems Analyst 3
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Position Number: 6029378
Location: Augusta, GA
Position Type: Computing - Network/System Administration

PC Systems Analyst 3

Job ID: 282174
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:

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About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location

Augusta University-

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

College/Department Information

The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care.

Job Summary

Under general supervision, perform tasks to aid in the ongoing support of end-user environments including personal computers (PCs & Macs), PDAs, and peripherals. Work independently to research and resolve hardware and software problems, respond to client requests, and refer only the most complex problem to Tier 3. Corrects hardware, software, and operational problems; maintains service logs; monitors problem/change activities and coordinates involvement of staff, clients, and vendors to ensure effective implementation of resolution of user problems. Provides training, guidance, and instructions to PC Systems Analyst 1 and 2.

Responsibilities

Duties include, but are not limited to:

INSTALLATION AND MAINTENANCE: Install, test, troubleshoots, and maintains hardware and software products including internet and network connectivity for PCs, Macs, PDAs, peripherals, and time clocks; implements and monitors standards and procedures; facilitates backup and recovery; and maintains service logs.

ANALYZE AND ORGANIZE: Analyzes customer procedures. Organizes departmental resources needed and leads design, development and implementation of the most effective solution. Monitors progress of corrective actions to prevent unnecessary delay.

CUSTOMER SUPPORT: Provide telephone, face-to-face and online support to customers.

IDENTIFY AND RESOURCES: Monitors cases to identify potential problem areas (IE aged cases, viruses, VIP, etc) and redirects resources to address these areas. Reviews cases to identify trends or common problems and researches solutions. Provides guidance, assistance, and development to PC Support Specialists I and 11, in customer relations as well as technical matters. Provide technical training and support to fellow co-workers and staff.

TECHNICAL SUPPORT: Creates documentation for use by end-users and technical support personnel. This may include online information, how-to documents, manuals, or other help related files.

ROUTINE FUNCTIONS: Creates and maintains automated scripts to perform routine functions on the workstation. This may be at user login or a user-initiated action.

CAMPUS: Plans, implements, and monitors tasks associated with departmental and campus wide project efforts. Participates on Campus wide projects as Team Member or Team Lead.

STATUS INFORMATION: Provides detailed status information and estimated time of resolution to customers in a timely manner.

SERVICE REQUEST: Creates, maintains, and completes required information on service request in an incident management system.

QUOTES: Creates quotes for computer/printer/software based on evaluation of customer needs.

OTHER DUTIES: Performs other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university in Computer Science or related field and three years of related experience or Associate's degree/Technical diploma from an accredited college or university in Computer Science or related field and 6 years of relevant experience, or High School diploma, GED or equivalent from a recognized State or Federal accrediting organization and ten years of related experience.

Preferred Qualifications

A+ Certification

Bachelor's degree in Computer Science

Working knowledge of problem tracking software.

Understanding of Tier level support organizations.

Knowledge of the campus/hospital network infrastructure.

Knowledge, Skills, & Abilities

KNOWLEDGE

Proficient in Microsoft Office and other computer software/databases.

In depth knowledge of computer hardware, software, operating systems, and internet/network connectivity.

SKILLS

Excellent interpersonal, written and verbal communication skills.

Detail-oriented with strong organizational skills, prioritization, and customer service skills.

ABILITIES

Ability to maintain confidentiality.

Proven ability to communicate effectively verbally, and in writing with customers to obtain all required information necessary to determine and address their specific needs.

Proven ability to work effectively within a team.

Proven ability to develop an effective, collaborative working relationship with a variety of representative groups.

Ability to analyze a problem and define/implement the solution to the problem.

Ability to manage time wisely and in an organized manner to best complete a given set of task.

Shift/Salary/Benefits

Shift: Days/M-F (work outside of normal hours may be required)

Pay Grade: B12

Salary: $62,300/annually - $64.400/annually

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

https://www.augusta.edu/hr/jobs/ Search Job ID 282174

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=282174&PostingSeq=1