Job Details

Billing Specialist

Position Number: 6116388
Location: West Long Branch, NJ
Position Type: Bursar and Student Accounts

Monmouth University

Billing Specialist

Department: Bursar

Position Summary:
Monmouth University is seeking applications for a Billing Specialist for the Office of the Bursar.

The candidate would be expected to:

Review and discuss student accounts with students and/or parents in person or over the telephone. Direct students on University payment policies. Assist with responding to emails and voicemail messages. Participate in general Bursar functions including, but not limited to, monitoring the retroactive registration procedure, distributing targeted and mass communications to students on behalf of the office, outreach to students at risk of cancellation, and cashiering functions.

Process semester e-bills/statements to all students beginning with bill assessment by Bursar. Use and revise Entrinsik Informer reports to prepare batches of bills for upload through TouchNet. Revise various bill and system messages to reflect payment due date and any pertinent specific information i.e., reductions in aid, payment plan adjustments.

Execute the schedule for monthly billing/outreach to students with outstanding balances. Track outstanding balances for potential graduates, continue collections efforts, and coordinate resolutions. Review payment plan reports and terminate plans for excessive delinquency. Conduct outreach to help mitigate the number of plans that become delinquent. Review current students' past due balances and coordinate transfers to Collections at end of terms as necessary.

Perform all third party billing (preparing and distributing invoices, follow up on collection, posting to student account system). Code student accounts based on sponsorship agreement for tracking and billing purposes. Liaise with other University Offices to facilitate any other special billing arrangements such as those for veterans, students on reserve or active duty, Graduate Assistantship (GA) assignments, outside scholarships, etc.

This is an in-person, on-campus, non-remote position.

A complete list of job duties is available at http://jobs.monmouth.edu.

Working at Monmouth University perks - MU offers:

403(b) Retirement Plan (8% employer contribution)
Generous Paid Time Off
Medical, Dental & Vision Insurance Benefits
Tuition Remission upon hire and many more
Uniforms Provided by the University

To view a full list of benefits, visit our benefits page at: Employee Benefits Information | Human Resources | Monmouth University

Required Degree, License or Certifications:

Required Skills or Software:
Intermediate knowledge of MS Word 2016, Intermediate knowledge of MS Excel 2016, Must be able to utilize a variety of computer software programs in order to successfully complete assigned tasks, Must be able to treat confidential and sensitive information appropriately, Other (specify below in Other Requirements)

Required Years of Experience: 4

Other Requirements:

Must have excellent customer service skills
Pay attention to details.
Strong business acumen, mathematical skills, and problem-solving ability.
Ability to work well independently as well as part of a team.
Capable of handling multiple tasks simultaneously with frequent interruptions.
Excellent verbal and written communication with students, parents, and University staff.

Preferred Qualifications:

Associate Degree in business, accounting, or related field
Ellucian Colleague and TouchNet Bill and Payment software
Experience running queries with Informer.
Experience working in a professional business office or higher education.

Log in to http://jobs.monmouth.edu to apply and see the job duties for this position no later than the deadline date.

Posting Date: 02/26/2025
Closing Date:

Located along New Jerseys northern coastline, Monmouth University is a top-tier, private comprehensive institution that is home to innovative academic programs, expert faculty, and nationally ranked Division I athletics. The University enrolls approximately 5,000 students in 62 undergraduate and graduate degree programs, including four doctoral programs.

Small classes geared toward individual attention and immersive learning experiences that extend beyond the classroom, define the student experience at Monmouth. The University's dynamic learning environment empowers students to become active participants in their education while fully preparing them for life after graduation. Monmouth's faculty, experts in their respective disciplines and industries, foster student growth by collaborating with undergraduates and graduates in their research and scholarship.

Approximately one hour from New York City and Philadelphia, Monmouth University sits at the heart of a vibrant culture rich in history, the arts, technology, and entrepreneurship. The University's 170-acre coastal campus has been named one of the most beautiful in the world, and blends the classic elegance of National Historic Landmarks with state-of-the-art facilities.

A multitude of experiences is available just outside the campus gates. Access Asbury Parks legendary music scene and diverse cultural opportunities supported by an active LGBTQ+ community. Enjoy Red Bank's lively theater and dining hub and Long Branch's redeveloped waterfront with recreational and upscale shopping offerings.

Founded in 1933 as Monmouth Junior College, the institution became Monmouth College in 1956 and received its university charter in 1995. Today, Monmouth University is listed in U.S. News & World Report's "Best Colleges" in the Regional Universities North category, is listed in The Princeton Review's "The Best 389 Colleges: 2024 Edition", Money magazine's "Best Colleges in America 2023," Forbes' "America's Top Colleges 2023", and is recognized in Washington Monthly's annual college guide and rankings.

Monmouth University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.